192 Privacy Policy — How We Protect Your Information
At192, user privacy is more than a legal obligation — it is a core value we have upheld from day one. This page explains exactly what information we collect, how it is used, how we store and protect it, and your rights as a user of our platform.
1. Information We Collect
When you register or use the 192 platform, we collect several categories of information to ensure our services run properly and securely:
- Account Information: Full name, email address, phone number, date of birth, and login details provided during registration.
- Payment Information: Transaction details in Malaysian Ringgit (RM), your chosen payment method such as FPX or e-walets, and your deposit and withdrawal history. We do not store credit card numbers directly.
- Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and language settings. This information is collected automatically when you access the platform.
- Usage Data: Pages visited, time spent on the platform, features used, bets placed, and in-account actions.
- Cookies and Tracking: Cookies and similar tracking technologies are used to identify your session and enhance your browsing experience.
We only collect information that is genuinely necessary for the purposes stated in this policy. Sensitive details such as identification numbers are collected only when required for identity verification under compliance obligations.
2. How We Use Your Information
Your registration details are used to create and maintain your account, process MYR transactions, send important notifications, and provide responsive customer support.
User data is used to detect and prevent fraud, verify identity, and comply with applicable legal and regulatory requirements in Malaysia.
Usage data helps 192 understand how users interact with the platform, identify technical issues, and improve features and interface design.
With your consent, we may use your email or phone number to inform you about promotions, bonus offers, and relevant platform updates.
Financial information is used solely to process deposits and withdrawals in MYR, verify payments, and maintain accurate transaction records.
Game activity data is used to monitor usage patterns and support responsible gambling programmes, including any betting limits you set for yourself.
3. Cookies and Tracking Technologies
The 192 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled.
- Performance Cookies: Collects anonymous information about how users interact with the platform to help us improve our services.
- Functional Cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them each time.
- Marketing Cookies: Used with your consent to display more relevant promotional content based on your interests.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the platform.
Most modern browsers let you manage cookies through their privacy settings. Options typically available include:
- View and delete stored cookies
- Block third-party cookies
- Receive notifications when new cookies are set
- Disable all cookies (may affect platform functionality)
4. Data Storage, Security and Sharing
All 192 user data is stored on servers protected with high-level encryption. We apply industry-standard security protocols, including SSL/TLS, for all communications between your device and our servers.
Access to user data is restricted to staff who need it to perform their duties, and all personnel are bound by strict confidentiality obligations.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required under applicable Malaysian law.
192 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, we may share data in the following limited circumstances:
- Payment service providers who process your MYR transactions
- Regulatory authorities or law enforcement agencies where required by law
- Technical service providers who assist us in operating the platform
- Business partners with your explicit consent
5. User Rights & How to Contact Us
You may request a copy of the personal information we hold about you at any time by contacting our support email.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting the192 support team.
You may request the deletion of your personal data, subject to legal retention requirements and any related investigation needs.
You can withdraw consent for promotional communications at any time through your account settings or by contacting us directly.
192 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via platform notifications or email. The date of the latest update will be shown at the top of this page.
If you have any questions, concerns, or wish to exercise the rights outlined above, please reach out to our privacy team:
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Privacy Support Email [email protected]
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Response Time Within 2 business days
Your Data Is Safe With Us
User trust is the foundation of everything we build at 192. Register today and enjoy an entertainment experience that is secure, responsible, and fully respectful of your privacy.